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Saturday, October 5 2024

Home/Example CV statements

Example CV statements

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Review the following examples and choose whether a) or b) is better.

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Question 1 of 3

1. Question
CV Profile
- A) I am a helpful and proactive person with strong Customer Service skills. I am very motivated and adaptable. I work well on my own initiative and in a team. I am seeking a position as Cabin Crew as I am keen to join your airline
- B) I am a helpful and proactive person with experience acquired in the retail Industry. I recently demonstrated this when a customer was upset because she couldn't refund an item as she had lost the receipt. I listened to the problem so I could understand the situation. I calmly explained that she could exchange the item and I would help find something else. I wanted her to feel like a valued customer. I showed her where to find similar items and helped find the right sizes. The customer was pleased with her customer service she received.
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Question 2 of 3

2. Question
Personal Qualities & Attributes
- A)
  
  Physically fit and punctual - I am always properly prepared in advance of my shifts so I can arrive on time and ready to start my duties.
  
  I am a team player - I enjoy supporting my colleagues by being considerate to their workload and cooperating with them to get the job done well
  
  I am flexible - I can adapt to last minute changes and new demands easily.
  
  I am happy to accept feedback - I want to improve my performance and know how to do better next time
  
  I am a quick learner - I am motivated to do my work well and put effort in to gain new skills as early as possible.
- B)
  
  Physically fit and punctual
  
  I am a team player
  
  I am flexible
  
  I’m happy to accept feedback
  
  I am a quick learner
Correct

Incorrect
Question 3 of 3

3. Question
Work Experience
- A)
  
  July 2012 - Children’s camp leader – activity coordinator
  
  Aug 2012 - Customer Service at “Tesco”- checkout and display
  
  May 2013 - Receptionist at “The Red Stag Hotel”- check-in and enquiries
- B)
  
  July 2012 - Children’s camp leader
  
  I was responsible for looking after children aged 8-12 years old. Many were away from home for the first time so it was important that I was aware of their needs at all times as well as prioritizing their security and safety. I made sure the children were entertained with plenty of interesting several activities. I dealt assertively with difficult behavior and encouraged quieter children to take part.
  
  Aug 2012 - Customer Service at Tesco
  
  I always greeted customers with a smile on the checkout and memorized product numbers to be able to process their groceries more efficiently. I also had to clean and tidy product displays and worked hard to resolve customer queries when asked for help.
  
  May 2013 - Receptionist at “The Red Stag Hotel”
  
  I was the first member of staff to greet guests at this four star hotel so I made sure I presented a positive image of the hotel by being friendly and professional. I gave them extra information to make their stay more comfortable and checked them in as efficiently as possible.
Correct

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Course Progress

Course Navigation

01 - Course Introduction (15 mins)

Why do you want to do this course?
Meet a few of our course graduates
Is a Cabin Crew job right for you?

02 - The Industry and the Airlines (60 mins)

Do you know as much about the airline industry as you think?
So how will your industry knowledge help you?
The Cabin Crew Wings Course quiz!
Know your Airline
Your airline knowledge in an Interview

03 - The Cabin Crew role (60 mins)

Cabin Crew priorities- what would yours be?
What does the role mean to the people who do it?
Safety & Emergency Procedures
How would you deal with these difficult on-board scenarios?
Cabin Crew case studies

04 - How to be a stand-out candidate (60 mins)

Competencies explored
The difference between Competencies and Practical skills
Which of these cabin crew would you choose?
When to use your Skills or Competencies
Being a stand-out candidate
Assess your strengths
What does a stand out candidate look like to me?

05 - Creating the perfect Cabin Crew CV (120 mins)

The first steps
Stronger or Weaker Application/ CV answers
How to write ‘evidence’ statements
CV- what’s the best format?
Is your work experience relevant to being Cabin Crew?
Example CV statements
CV Example Extracts
NEW! Expert CV Feedback
NEW! How will you improve your CV?
Making your application form shine
Summary

06 - The Assessment Day (180 mins)

What do you do in an Assessment day?
The Role-play Explained
Role-play Scenario Examples
The Group Exercise Explained
The Presentation Exercise Explained
Psychometrics Explained
Effective and ineffective behaviours in an assessment
What do the exercises have in common?
How are these exercises assessed?

07 - The Interview (120 mins)

How the Interview will look
What is a competency based (or behavioural) question?
Questions, questions!
Practice Interview Questions
Practice Interview Questions Review
Improving your answers through STAR
How to present yourself at Interview
Our Interview tips
Finding good Interview examples
What do you need to do next?

08 - Online Course Certificate (30 mins)

09 - Your next steps... (30 mins)

What have you learned?
Success stories
Making yourself shine
Q&A

Return to Online Cabin Crew Course

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